![]() Sterling silver lighters can be cleaned with a high quality silver cleaner. Brass lighters may be cleaned with a high quality brass polish, following the manufacturers’ instructions. Please be sure to wipe off all fluid and allow vapour to dissipate before lighting the lighter. You can clean the exterior of your lighter with a soft cloth and cleaning fluid. Your original keepsake item will be returned, unrepaired. If your lighter has been replaced, and you wish to have your original lighter returned, please contact Consumer Relations within 30 days. If the lighter is damaged beyond repair, it will be replaced with a similar model, as the original model may no longer be available. We make every attempt to repair a lighter sent to us for warranty service, replacing the item only when repair is not possible. ![]() How can I request my sentimental lighter be repaired, not replaced? The technical process used in lighter customisation does not permit re-creation of designs. Can the design of my lighter be restored?Įvery effort has been made to insure a quality imprint on your lighter, but the finish and design will wear with use.
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